Return Policy
Return Policy
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Your Satisfaction is Our Priority
At Luloet, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a straightforward return policy to ensure your peace of mind.
Eligibility
- To be eligible for a return, items must be unused, in their original packaging, and accompanied by proof of purchase.
- Certain items such as final sale or customized products may not be eligible for return. Please check the product description for details.
How to Initiate a Return
1. Contact Us: Reach out to our customer service team at luloet.com within 30 days of receiving your order.
2. Provide Details: Include your order number and reason for the return in your email.
Return Process
- Once your return request is approved, we will provide you with a return shipping label.
- Pack the items securely in the original packaging and affix the shipping label.
- Drop off the package at your nearest shipping carrier location.
Refunds
- Refunds will be issued to the original method of payment within 7-10 business days after we receive and inspect the returned items.
- Shipping fees are non-refundable unless the return is due to our error or a defective product.
Exchanges
- We currently do not offer direct exchanges. You may return the unwanted item(s) and place a new order for the desired item(s).
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately for assistance.
- We will arrange for a replacement or refund as applicable.
Contact Us
Have questions about our Return Policy?
- Reach out to our customer support team at luloet.com.
- We're here to assist you with any inquiries regarding returns or exchanges.
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Thank you for shopping with confidence at Luloet!